Privacy Policy

Updated 11/2025

At Balanced Pelvic Health & Wellness, your privacy is important to us. We are committed to protecting your personal, medical, and sensitive information with the highest standards of confidentiality. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

1. Information We Collect

We may collect the following types of information when you visit our website, complete forms, or receive care:

Personal Information

  • Name, address, phone number, email

  • Date of birth

  • Emergency contact information

Health Information (Protected Health Information – PHI)

  • Medical history

  • Symptoms and conditions

  • Treatment information

  • Insurance information

Website & Technical Information

  • IP address

  • Browser type

  • Pages viewed

  • Cookies or similar tracking technologies (for website functionality and analytics)

2. How We Use Your Information

We use your information to:

  • Provide high-quality pelvic rehabilitation services

  • Schedule and manage appointments

  • Communicate with you regarding care, reminders, or clinic updates

  • Verify insurance benefits and submit claims

  • Improve our website and user experience

  • Respond to inquiries or requests submitted through forms

We do not sell personal or health information to any third parties.

3. How We Protect Your Information

We follow all HIPAA (Health Insurance Portability and Accountability Act) guidelines to safeguard your PHI. This includes administrative, technical, and physical safeguards such as:

  • Secure electronic health record (EHR) systems

  • Encrypted data transmission

  • Password-protected platforms

  • Restricted access for authorized personnel only

4. Sharing Your Information

We may share information only when necessary to:

  • Coordinate your care with other providers (with your consent when required)

  • Bill insurance companies or verify benefits

  • Comply with legal or public health obligations

  • Work with contracted service providers (e.g., billing services, scheduling software) who are also required to protect your data

We do not share information for marketing without your explicit permission.

5. Your Rights

You have the right to:

  • Access your health records

  • Request corrections to your records

  • Request limits on how your information is used or shared (when legally possible)

  • Request a copy of your medical records

  • Ask for a list of disclosures of your information

  • Withdraw consent for communication or contact preferences

To exercise these rights, contact us at:
amanda@balancedpelvichealthwellness.com | 810-923-2260

6. Cookies & Website Tracking

Our website may use cookies or analytics tools to:

  • Improve functionality

  • Enhance your browsing experience

  • Understand how visitors use our website

You can disable cookies in your browser settings at any time.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a revised “Effective Date.”